SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesnโt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of livene.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of livene.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like it so far. It is really light and easy to figure out. The light is nice! Pretty colors!
Wow, what a fantastic product! It's so calming to fall asleep with different colors glowing softly in my room.
This lamp is great! For such a low price, provides great variety of light. Very happy with this purchase.
Bought for each of my grandkids and they can't get enough of it. They love playing with the color options before bed.
Best purchase ever!
awesome battery life! would buy again
this device has brought so much joy into our home ๐ก we love picking out different colours every evening
So fun and relaxing ๐
I love it. it's perfect
Seriously obsessed with this product. It's like having my own personal rainbow in my bedroom every night ๐
feels magical โจ
Absolutely thrilled with how user-friendly this device is๐
This isnโt just for kids you know adults can enjoy some colourful ambience too loving mine!
Great lamp! Does what I need it to do. The only issue I have is with the remote, it needs to be close to the lamp to work
Super impressed with this purchase! Itโs not often you find something that combines fun, relaxation and ease of use all in one.
Excellent, however the light is not as intense as I expected. It's strong, but not so much
this little gadget is awesome
i love how i can change the mood in my room with just a click on the remote...so cool ๐
Very good product, advisable
The lamp is very cool, looks stylish. It shines brightly, the brightness is adjustable with the remote. ๐
the soft glow from this little device is a perfect way to wind down after a long. it's like having my own personal spa at home ๐ก
So thrilled with this purchase!
I recommend, the light is as described, lots of colors, few lights, tiny and neat, fast charging
Loving mine!
This lampshade is very beautiful has internal battery the light of it is very nice has several kinds of colors every time you touch on top color change second it turns off and has a power off Button
Very good lighting. Battery surprised me, with low medium brightness lasted around 8 pm. Touch sensitivity works well. Tracking control and has some modes in which the colors are alternating
remote works. dimming works too. usb-c charge. on/off switch. touch control works to switch color and modes (and to turn off and on) :) absolutely in love ๐ highly recommend!
so cool ๐
Excellent quality! Very happy with the purchase, it is too good
Good size and intensity lamp. Use Type-C charger, remote control works properly. I have already been testing it for a while and the battery lasts a long time, I use it as a night light and it has been on for several days, so far I have not had to charge it.
fine
Very good product my daughter liked it a lot and it helped her to start sleeping alone. 100 recommended is very fair the quality for its price.
I really liked the product, mainly for its portability, autonomy, set of colors and shades.
it's great, I loved it! And it has a smooth and pleasant texture, very soft.
Wonderful lamp, it illuminates the piece very well and has to adjust the intensity of light.
Super useful, economical and functional. Beautiful and I take it wherever I want and leave it in any environment during the night. Note 10. arrived fast and well packed.
Lovely lamp. Looks better than in application. Has bright light, remote control included. Works as expected
cool๐
Very beautiful. Great for decorating and gifting. I recommend too much
so convenient and cool
The lamp works, everything is fine. Included a cord and a remote control. The lamp is quite bright even at the minimum brightness, but I think you can sleep with it. The box came damaged, but the lamp itself is good
Simple, easy to use Various modes of use Illuminates well
Spectacular!! Is perfect. It turns on to the touch. I'm happy
excellent
Very good the luminaire. I plan to buy even two more. Excellent for tables or bedside furniture. I recommend it. Comes with a control that facilitates usability. Excellent product.