SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesnโt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of livene.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of livene.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I had the opportunity to test the Grampus 800 robotic pool cleaner recently, and I'm genuinely thrilled with how much it has simplified the pool maintenance process for me. This device is a game-changer, equipped with a programmed cleaning feature and intelligent navigation technology, allowing me to set it on autopilot with cleaning durations of 1H, 2H, or 3H. Watching the upgraded roller, designed for strong adsorption, effortlessly climb and scrub every inch of the pool surfaces, including the challenging waterline, was nothing short of fascinating. What stood out to me even more was its remarkable efficiency in collecting and filtering a wide variety of debris, thanks to its triple motor power and expansive inlet. It's adept at handling everything from leaf fragments and tough dirt to debris and sand, ensuring nothing is left behind. The device is also fitted with two independent, precise brushes that work wonders in rendering my pool water crystal clear. The inclusion of a 50-foot tangle-free cable extends its cleaning reach significantly, while the brushless motor operates quietly and with minimal heat emission, enhancing its energy efficiency and making it a friendlier choice for the environment. I'm particularly fond of how it allows for thorough cleaning without the need to replace the pool water, which is a massive win for water conservation and positions it as an exemplary option for those conscious about environmental protection. Observing the Grampus 800 in action, as it climbs and meticulously scrubs the pool walls, has been both impressive and reassuring, affirming its capability to maintain the cleanliness of my pool with minimal effort on my part. In summary, the Grampus 800 comes with my wholehearted recommendation for anyone in search of a reliable, efficient, and environmentally considerate solution to pool cleaning.
Switching to a corded robotic pool cleaner after using two cordless ones was a game-changer for me. This cleaner, with its efficient 1-3 hour cycles and impressive waterline cleaning, significantly reduced my pool maintenance time. Teaming it up with a solar-powered surface skimmer, my weekly pool upkeep is now down to a mere 10 minutes. The only minor drawback is its inability to reach certain corners, but a simple microfiber brush easily solves that. Initially, it had issues navigating the deep end, but after adjusting the floats on the cord, it's been smooth sailing. The cord tangling was a concern, but it turned out to be unfounded, much like childhood fears of quicksand.
This robotic vacuum impresses with its wall-climbing capability and powerful suction, outperforming my previous one. Initially skeptical due to a bad experience with another brand, my doubts quickly dissipated after applying the included foam pads, which significantly boosted its performance. Although it's a bit on the heavier side, using a caddy from a previous model made handling easier, and opting for the extended warranty was a prudent choice.
This robotic pool cleaner is highly recommended for its value and efficiency. It stands out as a reliable option for anyone in need of an effective cleaning solution.
Let me tell you about my latest home addition, a robotic pool cleaner that's not just a marvel of modern cleaning technology but has unexpectedly turned into a source of sheer amusement for me and my family. Watching this ingenious device navigate the pool, effortlessly ascending the walls with a grace that's almost human-like, has become a pastime we didn't know we needed. It's like having a pet that cleans your pool; I often find myself and the kids just mesmerized by its wall-climbing antics. I secretly wish it could perform its acrobatics without being tethered by a cord. Imagining it scaling the pool sides unencumbered does strike me as a more futuristic scene. However, the practical side of me appreciates the cord for what it is โ a lifeline that ensures the cleaner never succumbs to an untimely power outage mid-clean. Drawing a parallel, this device feels akin to a Roomba for your pool. Yet, itโs clear that while such gadgets add convenience, they donโt negate the need for professional cleaning and maintenance services. Rather, it bridges the gap between those scheduled visits, keeping the pool in a presentable state. It's adept at skimming out leaves and assorted debris, a task many pool cleaners can competently manage, but where this little wonder truly shines is its prowess in tackling the more demanding job of scrubbing the pool's walls and floor. The thoroughness with which it excavates dirt and grime from those surfaces is something to behold. Reflecting on the device's design, the cord, a point of contention among my circle of friends, actually symbolizes reliability to me. There's a divide in preferences for corded versus cordless pool cleaners, each with its own set of advantages. However, belonging firmly to the 'corded' camp, I find solace in knowing that my pool cleaner will diligently complete its cycle without the fear of losing power. This assurance, coupled with its exceptional cleaning performance, makes it an indispensable tool for anyone looking to maintain a pristine pool with minimal effort. In an era where the merits of corded versus cordless appliances are hotly debated, I stand by my choice of a corded robotic pool cleaner. Its unmatched ability to keep the pool sparkling, coupled with the unexpected joy it brings as it performs its wall-climbing routine, has earned it high marks in my book. It's a recommendation I extend with confidence, especially to those in the 'corded' camp, seeking a reliable, efficient, and surprisingly entertaining solution to pool cleaning. Whether you're a technology aficionado or simply someone who takes pride in a well-maintained pool, this robotic cleaner is a choice you won't regret.
We've named our new pool-cleaning companion Wally, and it's been a fantastic addition to our pool maintenance routine. After returning a less effective cordless model, this corded version has proven to be more suitable for our larger pool, handling the entire area with ease, despite its weight.
This vacuum has consistently amazed me with its thorough cleaning ability, even though it occasionally gets stuck due to my pool's unique design. The convenience of not worrying about battery life and the cord's reliability add to its appeal, despite its heaviness during removal.
Performance in the shallow end was satisfactory, but it fell short in deeper areas and on inclines, lacking the power needed for comprehensive cleaning.
It's working well so far, meeting expectations without issues.
The performance has been solid up to this point, maintaining cleanliness efficiently.
Works well for me
Surpassing a previously owned cordless model, this vacuum boasts impressive power and easily climbs walls, making it perfect for our above-ground pool. Though we had to empty it sooner due to debris accumulation, the results were impressive.
It cleans effectively, though occasionally it struggles with certain areas like floor drains or where the wall meets the floor, but it's the best among the three I've owned.
This vacuum excels at picking up all debris, including sand, and its wall-climbing capability is superior to other models I've tried. The only drawback is its weight, which may be a concern for some users.
While it performs excellently in cleaning, its weight is noticeable when removing it from the pool.
This pool cleaner is a standout, matching and perhaps exceeding the performance of my previous Dolphin robot. Its ability to climb walls and clean the waterline has been impressive and offers great value.
It has maintained our pool's cleanliness as expected, without any complications.
After a month of thorough research, I decided to take the plunge and invest in this Robotic Pool Cleaner. I wanted to ensure I gave it a fair test run before forming an opinion, and now, a few weeks later, I'm absolutely delighted with my purchaseโeven with its higher price tag. Setting it up was quite straightforward. While a more detailed user manual would have been nice, I managed to get everything up and running in about 30 minutes. I experimented with the float handle's positioning straight out of the box and found that setting it to the maximum diagonal worked best for me. The app controls for scheduling cleaning cycles, monitoring progress, and adjusting settings turned out to be very intuitive. The feature that allows you to control the cleaner from anywhere, as long as it's connected to WiFi, has been exceptionally convenient for me. I've even started cleaning cycles while away from home. In terms of performance, this cleaner has exceeded my expectations. My pool, a 25K gallon in-ground rectangle with some curvy sides, has never looked better, and it requires so little effort on my part. Running it on a 2.5-hour cycle every other dayโor daily, depending on how often I rememberโensures the pool stays in top condition. This device has been a huge time-saver for me, freeing up hours each week that I would have otherwise spent manually cleaning. The cleaner's ability to climb walls and effectively scrub them clean is particularly impressive. I've adjusted the float handle to maximize its time spent high on the walls, allowing it to 'crawl' along the waterline and clean as it goes. Yet, it intelligently spends most of its time focused on the pool floor, with occasional ventures up the walls, which seems to be the most efficient approach. A few highlights of its cleaning performance include: Exceptional filtration capabilities, capturing both fine dirt and sand, as well as larger debris like leaves and twigs, with ease. The filters are incredibly easy to clean, a task that's much simpler compared to other methods I've used in the past. It navigates over raised drain covers seamlessly, a feature that significantly sets it apart from other models I considered. Choosing this Robotic Pool Cleaner has genuinely transformed the way I approach pool maintenance. Its high suction power, efficient power usage, customizable working cycles, combined with the convenience of automatic operation and its adaptability to various pool sizes and types, make it an outstanding product. It not only saves time and energy but its eco-friendly design also resonates with my commitment to water conservation. For those looking to streamline their pool maintenance with a highly effective, user-friendly, and environmentally conscious solution, this cleaner is undoubtedly a top choice.
The suction power is clearly strong, offering great value and ease of cleaning.
Surrounded by trees, my pool is prone to debris, but this robot handles it all effortlessly, saving me from manual cleaning and keeping the pool pristine.
It performs its job well, maintaining pool cleanliness effectively.
The vacuum's performance has been outstanding, with a waterproof control head adding to its impressive features.
It delivers in both quality and speed, cleaning the pool walls efficiently, though it occasionally struggles with stairs.
This robot significantly improves the cleaning process, especially at the waterline, reducing manual effort and keeping the pool floor spotless.
Upgrading to this model was a wise choice, with its superior wall-climbing and cleaning capabilities making a noticeable difference compared to my old vacuum.
very good
Despite initial reservations about the cord, it hasn't been an issue. The cleaner does an excellent job, especially in scrubbing the walls, although it misses some corners and edges.
Although heavy, a simple rope solution facilitates its retrieval. Its performance under my winter cover has been flawless, impressively collecting leaves and debris without getting stuck.
In one word: AWESOME. The cleaning brushes and the simplicity of setting it up make pool maintenance much easier, effectively tackling sand and pollen accumulation.
quality product
Simple to maintain, this vacuum impressively collects dirt and sediment, featuring dual filters and exceptional suction, cleaning the water line and enhancing overall pool cleanliness.