SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesnโt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of livene.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of livene.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
She totally fell for it! Was rocking a red heart bag before, but this one's quality is top-notch and it's super adorable.
Snagged the black one and it's absolutely adorable! The purse is sturdy and fits a ton.
Snapped this up as a Christmas pressie for my son's GF and totally fell in love with it myself.
OMG, so cute! Totally loving it! Exceeded my expectations.
Getting tons of compliments! The quality's awesome, size is perfect. Loving it even more than some of my fancy bags!
Got it in both black and pink, and both are way cute. Roomy inside and looks adorable from the outside.
It's sturdy and well-made, super cute without looking cheap.
Perfect for a Barbie-themed Homecoming.
The little heart bag is just too cute and really good quality.
The bag's a great size, fits plenty of stuff.
Totally love it.
Absolutely adore this little bag! Keeps getting me compliments. Not too small, quality's amazing for the price!
Great size and sturdy!
Gorgeous bag but seems more suited for kids or teens.
This was a fun buy. Came just as described and matched my outfit to a T. Highly recommend this brand.
So in love with this bag, it's adorable and perfect for an upcoming wedding. Quality is solid.
Perfect for mini trips, decent space. Super cute.
Bought this cute piece for my daughter, and she loves it! ๐
Pretty sturdy, getting loads of compliments!
Super cute purse, spacious enough for essentials like phone, keys, lipstick, mini hand sanitizer, small wallet, sunglasses case, and mini stun gun.
It's a cute, small bag. Fairly small though, so don't expect to fit a lot.
Just perfect for Valentine's Day.
Love it to bits.
Best thing ever! This happy heart-shaped purse brightens every day!
Looks fab and feels sturdy and well-made.
It's the right size. Big enough for the essentials but not too bulky. Quality's great.
Obsessed with this purse! Wore it to my stepson's graduation and got so many compliments. Great quality, sturdy handles, zippers work smoothly. Definitely recommend!
Got this for my daughter and she's all over it.
This bag is the perfect mix of punk and cute. Fits all my go-to items and then some.
Rocked this to a concert and it was a hit. Sturdy, stylish, and holds everything I need.
This bag is a conversation starter. Love the unique design and how much I can pack into it.
Found my new favorite accessory! This bag is everything I wanted - edgy, cute, and practical.
This bag is a must-have for anyone who loves to stand out. Quality's great and it's surprisingly roomy.