SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesnโt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of livene.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of livene.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My floors have never been cleaner and I've never had more free time! This is my third robot mop/vacuum combo and it's the best by far. It's great on hardwood, tile, and area rugs, adjusting its cleaning method for each. The mop feature is fantastic - it's completely hands-free, even cleans and dries the mop pads itself. If you're thinking about it, just buy it!
Totally wowed by this robot vacuum! It smartly maps the house, steering clear of furniture and knowing the difference between carpet and hard floors. We have stone floors and the sweep and mop feature gets them super shiny, leaving the carpets clean too. My wife's over the moon with it!
I've tried a bunch of products before, but none were right. I was skeptical about this robot vacuum because of bad past experiences, but this one changed my mind. The user interface is a breeze and its mopping leaves no spots at all. So thrilled with this buy.
I've had many vacuums that didn't quite cut it, but this robot vacuum is a revelation! It's fantastic at picking up cat hair - wish I had it when I had my German Shepherd. It outperforms my old Roomba and every other vacuum I've had. Plus, watching it mop my kitchen floors is a treat. Goodbye, old mop!
With a crawling baby at home, clean floors are a must for me. This saves so much time and effort, totally worth the cost. Love starting it from the app and scheduling cleanings. It mapped my house fast and cleans thoroughly on one charge. Cleaning the unit is a breeze too. Definitely recommend it.
Got this about a month ago and it's amazing at both vacuuming and mopping - way better than my previous robot. The scrubbing mops actually clean the floor and they self-wash and dry, which is awesome.
As someone who detests housework, this is a dream. It smartly decides when to sweep and mop, and even self-cleans and dries its mops. It's the high-tech solution I've been looking for.
I'm loving this vacuum/mop combo. Great suction on all surfaces and even my husband says it mops better than I do! The app is user-friendly, though I wish the map feature was more flexible for different flooring types. Setting a no-go zone is my workaround. Would rate it 4.5 if I could.
Had it for a few weeks and I'm loving it! The scheduled programming is spot on and the cleaning quality is excellent. Definitely worth the investment.
Really happy with it so far. It works great and lives up to its promises. The mapping feature is a big plus.
Setting it up and programming it was a breeze. It does a fantastic job vacuuming different surfaces and mopping. Really cuts down on my cleaning time.
Absolutely love it! It's been a fantastic investment.
As a working mom with 4 kids and 2 dogs, this has been a lifesaver! Surprisingly quiet and super effective. Highly recommend.