SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesnโt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of livene.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of livene.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this thing is crazy good like I've owned these kinds before but this one is great you have 3 different settings and color codes set stars set nebula and it rotates aswell I'm definitely getting a few more for family it's great for children who need night lights I definitely recommend this product๐๐๐๐
Very nice.
it has coverage on the roof of a small room, it is beautiful
My son's room now looks much better at night. Feels very good quality. I will test it for a while
Just like the photo. Very nice for the night for children and for adults. Recommended to 100 per 100
Good product, serves the function
Of good quality. Although in the photo it looks a little bigger, it is small. Its head has a magnet, allowing it to be moved freely. I recommend it.
So cute and bright
The images say it all, I really was delighted, I was fascinated and it looks too beautiful if you have the opportunity to buy it, please
I loved the product
Itโs really pretty and is how it is described
Very beautiful and like photo and the stars really beautiful I liked and I am very satisfied
The product meets expectations
Good design as the photo, excellent quality, very happy
It looks beautiful in my son's room, it took a while to arrive, but it was worth it.
I love it is small but beautiful๐๐๐.
I got it and I thought it was very small, and if it is. Only when I turned it on it looks spectacular, I loved it. About passed my expectations.
works super well
EXCELLENT quality my daughter Lโค๏ธVES IT !! THANK YOU !! Will recommend & buy again soon
Very good product quality, illuminates very beautiful as shown
Got this for a friend and she loved it
I am satisfied with the purchase. I recommend it
I loved it! They are very cute.โค๏ธโค๏ธ
Works nice and the astronaut is really cute
This works amazingly. I thought it would be bigger, but that doesnโt matter, because my daughter loves it! Changes colors too.
This lamp is beautiful and works very well, it comes with its cable and a remote control
Its amazing
Looks super, and the nebulae move and you can change color, the stars are always green if they were white it would be perfect
It's small but it's very nice, I fall in love with him
my favorite thing in my room right now! its so perfect and amazing! would buy again for every room if i could!
works perfectly, my baby loves it.
The beautiful starry sky makes me feel better looking at it. I highly recommend your purchase!
(I like it) It's cool, with good price and quality. I definitely recommend it, and I also recommend the seller. The package was delivered quickly, intact and without any dents on the box. I really enjoyed it.
Good quality, good light power, small but perfect
Wonderful!!! Illuminates the entire room, the colors are rich and bright. The remote control works perfect!
I loved it. It has very nice lights, it works as a night lamp. It's tiny doesn't cover the entire bedroom but it's worth it for the price. Wonderful purchase.
Very satisfied and I highly recommend
So cuteee l love it. It comes with everything it needs l need to buy my sister one itโs so cute and cool!!!!!! โค๏ธ๐โค๏ธ๐โค๏ธ๐โค๏ธ
super, love it โค๏ธ
cool
the colors are cute, the little astronaut is adorable, and it arrived a little late but glad is still here
Very easy to put together and works beautifully. Be careful with moving the head around as the wires are connecting the neck and head to project the lights. Only advisory is that you need to have your own (2) AAA batteries for the remote control and the adapter piece for USB cable to connect it and the cable is about arms length, not to long. I would suggest to buy more than 1 for a larger room coverage. I will definitely buy lore of tgese for my family, they love it ๐ฅฐ
It is an excellent purchase, it has several colors. My daughter loves it. I have asked for another one because the daughter friend likes me.
The project is beautiful
Very cool projector, the package was not damaged, the package includes: Projector, remote, C-tab cord. The project itself also has 3 control buttons. Can adjust the shades, brightness level, the astronaut head itself is movable and can set as you like! The children liked it very much
best quality galaxy. awesome price!!! order it you won't be sorry
Really cute and small light. It covers the whole room