SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesnโt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of livene.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of livene.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was doubtful at first, but this has been a game-changer for my oily skin at work. It's so much better than dealing with oil absorbing wipes. I keep one at my desk and another in my purse. It effectively absorbs oils without smearing makeup and is reusable, which justifies the cost. It's a fantastic beauty tool.
I've heard great things about these volcano oil rolling balls. Changing them is easy. After using it once, I was amazed. The ball changes color as it absorbs oil from your face. It's easy to clean and leaves my skin feeling soft. I've also noticed smaller pores around my nose.
It works really well and does exactly what it's supposed to. If you have oily skin, you need this in your purse or makeup bag. I'll always have one from now on. It's a great product, great value, and the customer service is excellent. I highly recommend it.
These rollers don't just soak up the oil, they leave a fine, almost invisible powder on your face. I noticed it because it was visible on my black tattoo. It's about as effective as matte setting powder and more convenient for on-the-go use. I would buy it again, no regrets.
This roller is great for absorbing oil without messing up your makeup. It's reusable, which is nice compared to blotting paper. The roller is small and fits easily in my purse. I'm quite happy with it.
This roller really works. My forehead gets oily and it mattifies it as if I've just washed my face. It's good to have when not wearing foundation. If you wear foundation often, this might not be for you. I only wear foundation occasionally, so it's perfect for me.
I saw these on TV and wanted to see if they were as good as people said. They are! It instantly makes my skin look less greasy and the roller ball gets very oily. It comes with a second rock and instructions on how to clean it. It's small, like a tube of lipstick, and easy to carry around.
This product is good. You can use it a few times before washing. It's a bit hard to open to change the ball, but it does open. It's a decent product, but I wouldn't buy it again. I prefer blotting papers or tissues since this needs frequent cleaning, which can be inconvenient.
It's incredibly effective. I use it in the mornings to remove oils from the previous night. I don't wash my face in the morning to keep natural moisture, but too much oil causes breakouts. This roller helps without drying out my skin. It's great because it can be washed and reused every day.
I love these volcanic rollers. This one works great and comes with 4 replacement balls. You just roll it over your face and it absorbs all the oil. The balls are easy to pop out and clean. It even worked well on my boyfriend's very oily face without leaving any residue.
I was surprised by the small size of this roller, but it's very effective. It's great for a nightly self-care routine, using it with oil or cream. It helps to massage the face muscles and stimulates blood flow. The ball changes color to indicate when it needs to be replaced. A really nice product!
It's a small roller, great for travel and at home. There are no clear instructions, but it's easy to use. The color change in the ball indicates when it needs to be cleaned or replaced. It works great for improving facial skin and leaves everything feeling soft.
I have dry skin and don't usually get shine, but I use a lot of serum and moisturizers before makeup. This roller blurs my pores after hours of wearing makeup and controls shine.
The rock absorbency is great, it works quickly and is easy to swap out. I haven't needed to change it even after a month. It's small and great for travel!
First of all, the packaging is adorable! Mine came in a little black box with a bow. The container for the ball makes a slight squeaky noise, but that's normal. It's very easy to take apart for cleaning or replacing the ball.
My face gets really oily, so I ordered this. It's easy to roll over greasy areas and the ball inside absorbs the oil. You can take the ball out, wash it, and use it again and again. Definitely recommend for those with oily skin.
It's amazing! I often get oily on my forehead and chin, and this roller just takes all the oil away without ruining my makeup. It's easy to clean
This product is really effective. If you have oily skin like me, just roll it over any shiny spots on your face. It absorbs the oil and leaves a nice oil-free matte finish.
It works really well! Just roll it on your face and the oil disappears. It's small, fits in my hand, and I keep it in my purse. With a replacement roller ball included, it's going to last a long time. What a great find!
It's about 2 1/2 inches tall, and you just roll it over your oily spots. When it gets too oily, open it up and wash the oil-absorbing ball.
I saw this on TikTok and decided to try it. I have very oily skin and it works. The only downside for me, as a person of color, is that my foundation rubs off on it.
I love this product, it works great. But it took me about a month to figure out how to get the stone out. Make sure you check all the pictures and videos โ it's actually easy!
Much better than blotting sheets. You never have to buy more. The volcanic ball is reusable and absorbs more oil than blotting sheets. I'm a big fan.
This product is small and very easy to use. It's great at removing oil from my skin, just like the instructions say.
It's amazing! Makes my skin look incredible. Totally worth the money.
I got this for my daughter. I tried it and want one for myself now. It really absorbs the oils.
This is amazing. I don't wear makeup every day but use it on my oily face. It works really well. Definitely recommend it.
It works, but it gets dirty with makeup. It needs to be washed before using it again.
It works exactly as advertised. It's very cute and always in my purse.
I was really skeptical at first, but it actually works after using it for a while!
I love this roll-on. It's the perfect size for my on-the-go makeup bag.
In the summer, this tool absorbs all the oil and keeps my face looking fresh. I recommend it.
These are fantastic! They absorb oil, with or without makeup. They're easy to clean and perfect to carry in your purse.
This product is fantastic. My T-zone is always oily, and this really helps. Highly recommend it for oily skin.
It's great at removing excess oil and is small enough to fit in your bag when you're out and about.
It works and it's a great product, although it broke on the second use.
I've always had an oily face, and this works wonders to remove the oil. Definitely a must-buy.
Where has this been all my life? For anyone with an oily T-zone, this is a must-have! I 100% recommend it to anyone battling shine.
This product is surprisingly good. I get oily under my mask, so I use this to get rid of the shiny look and it works wonders.
This thing absorbs my oil like a vacuum. It's amazing for my extremely oily face.
It's a Christmas present for my teenage daughter. I'll let you know how it goes!
This is a great product at an amazing price. If you have oily skin, you won't regret buying it.
I really love these. They are fantastic for oily skin. I also appreciate that they aren't single-use, so it feels less wasteful.
I have oily skin, particularly on my forehead, especially in the summer. This product works perfectly. It's awesome.
It made my skin look like I had foundation or powder on!
The product is very good at removing shine from facial skin. I like it.
These work just as well as the more expensive ones!
Removes excess oil quickly.
It does what it's supposed to do :) good product.
Great product, and it works.
This little roller is pure magic.